iMonitor Support

iMonitor is a local-first iPhone system monitor with a dark dashboard, device-status widgets, and optional data-plan tools. For help, email feather.chan@foxmail.com.

When reporting a problem, include your iPhone model, iOS version, iMonitor version, and the steps that reproduce it. Screenshots are helpful, but please remove phone numbers, IP addresses, account details, or other sensitive information first.

Frequently asked questions

How accurate are iMonitor’s system readings?

iMonitor shows estimates calculated from information iOS makes available to apps. Values can differ from other tools because sampling times and calculation methods differ. The dashboard includes overall CPU activity, available memory, free storage, battery state, uptime, device model, and iOS version.

Why isn’t a widget updating every second?

iOS controls when Home Screen, Lock Screen, and StandBy widgets refresh. A widget shows the most recently available snapshot, not a continuously refreshed reading. Open iMonitor for the newest foreground values.

Why doesn’t data usage match my carrier bill?

iMonitor estimates Wi-Fi and cellular traffic observed by the device. System restarts, counter behavior, delayed sampling, roaming, carrier rounding, billing-cycle rules, and traffic the carrier classifies differently can create a difference. Treat your carrier’s records as authoritative for billing.

Can iMonitor show data usage for each app?

No. iOS does not provide third-party apps with reliable per-app network-usage data. iMonitor does not use a VPN profile to inspect your traffic.

How do I set up my data plan?

Open the Data Usage section, enter your allowance and billing-cycle start day, then enable the alerts you want. iMonitor schedules threshold reminders locally on your device. Notifications require permission in iOS Settings.

What is included with Pro?

Pro unlocks medium and panoramic device-status widgets, Lock Screen and StandBy widgets, widget color themes, custom data-plan thresholds and forecasts, multiple plans, one year of history, CSV export, and alternate app icons. The exact features shown in the current App Store version and in-app purchase screen control.

I bought the original iMonitor before version 2.0. Do I have to pay again?

No. People who purchased this original iMonitor app before version 2.0 are eligible for lifetime Pro. Update the app and use Restore Purchases if Pro is not unlocked automatically. This promise applies to the original iMonitor App Store record; contact support if your purchase is not recognized.

How do I restore a purchase?

Open iMonitor Settings, select Pro, and choose Restore Purchases while signed in to the Apple Account used for the purchase. If restoration still fails, restart the app and contact support with the product name and approximate purchase date. Do not email receipts containing sensitive billing details unless support specifically requests a redacted copy.

How do I cancel a subscription or request a refund?

Apple handles billing, cancellation, and refunds. Manage a subscription in your Apple Account’s subscription settings. Refund eligibility is decided by Apple through Report a Problem.

Does iMonitor connect to the internet or collect my data?

Your monitoring data, data-plan settings, and usage history stay on your device, including the private App Group container shared with widgets. When you open the Network page, your iPhone sends one HTTPS public-IP lookup to ipify, which receives your source IP and normal request metadata; iMonitor does not save the result or send it to our server. iMonitor has no analytics or statistics, contains no third-party SDKs, requires no account, and has no ads. Apple handles purchases and restoration through StoreKit; the developer does not receive your payment information. See the Privacy Policy for details.

Where are the Terms of Use?

iMonitor uses Apple’s Standard EULA. See the Terms of Use.

Contact

Email: feather.chan@foxmail.com

We welcome app issues, purchase questions, general feedback, and feature requests.